Help Center

Find answers in our frequently asked questions.

1. Getting Ready for Testing
2. Testing & Results
3. Billing & Payments
4. Insurance
5. General Questions

Before You Go

Can my service animal accompany me to my Labcorp appointment?

Yes. Under the Americans with Disabilities Act (ADA), your ADA-recognized service dog or miniature horse is welcome to stay with you throughout your entire appointment.

Here's what to expect:

• Your service animal can accompany you in all patient areas
• Our staff may only ask (1) if your animal is required because of a disability, and (2) what work or task the animal has been trained to perform
• Please always keep your service animal under control, typically through a leash (unless the leash interferes with the animal's work)
• We expect well-behaved animals; disruptive behavior cannot be accommodated
• You are responsible for your animal's cleanliness and waste

These protections help ensure you receive respectful, empowering care while maintaining a safe environment for all patients.

Scheduling

How do I schedule, prepare for, or manage an appointment at Labcorp?

To make your experience with Labcorp as smooth as possible, here's what you need to know about scheduling, preparing for, and managing your appointment:

• Scheduling an Appointment: You can schedule appointments up to 90 days in advance through the MyLabcorp™ mobile app or online using the Labcorp Patient™ portal
• While walk-ins are welcome, appointments are recommended
• Preparing for Your Appointment: Please arrive 15 minutes early with your test request form, insurance card, photo ID, and payment method.
• Managing Your Appointment: You can easily modify, reschedule, or cancel your appointment through the MyLabcorp mobile app or online using the Labcorp Patient portal

Getting Results

Who can help me understand my results?

We recommend discussing your test results with the provider who ordered the test or a member of their office staff. They're best equipped to provide context and answer any questions.

Sample Collection and Testing

Are there specific requirements for minors?

If you’re bringing a minor for testing, they must be accompanied by a parent or legal guardian during the entire visit, including sample collection. Some locations might only perform pediatric draws for children under a certain age.

Payment Programs

Is my credit/HSA card information secure?

Yes. We take the security of your credit and HSA card information seriously. Our systems are compliant with payment card industry standards, meaning your data is protected.

Insurance

How can I update, validate, or verify my insurance coverage?

You can update, validate, or verify your insurance coverage through several convenient options during appointment scheduling and through the MyLabcorp™ mobile app or Labcorp Patient™ portal.

Testing

How do I get a lab order for blood work?

In many cases, blood work requires an order from a licensed healthcare provider. Here are the common ways:

• Your primary care provider: can order lab work during a routine visit.
• Telehealth providers: Many telehealth and virtual care platforms can issue lab orders online.

For select tests, you can purchase your own lab work through Labcorp OnDemand without a doctor's order. You can schedule an appointment at your nearest Labcorp patient service center through the MyLabcorp™ mobile app or Labcorp.com.

Clinical Trials

Are clinical trials safe?

Clinical trials are highly regulated to protect participants. Every trial is monitored by an independent Ethics Committee or Institutional Review Board to safeguard rights and welfare.

What is a clinical trial?

Clinical trials help determine if medications, vaccines, medical devices, and procedures are safe and effective for treating or preventing diseases and health conditions. They rely on volunteers of all ages and backgrounds.

What role does Labcorp play in clinical trials?

Labcorp is a global partner across the entire clinical trial life cycle, helping bring new medications, vaccines, and treatments from research into clinical practice.