Labcorp Billing & Insurance Information | Labcorp
Billing & Insurance
Log in to the Labcorp Patient™ portal to pay your bill or update your insurance information.
Need help with your Labcorp bill?
Labcorp uses two bill formats. View these sample bills for help locating the invoice/account number on your bill.
We accept many insurance plans and offer support programs for those in need.
Insurance lists
Labcorp will file claims for insured patients directly to Medicare, Medicaid, and many insurance companies and managed care plans. Get a list of carriers currently filed by Labcorp in your region.
Balance billing
Understand your rights when you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center.
Good faith estimates
Understand your rights and eligibility to request good faith estimates to better understand your medical expenses and find out how to request an estimate prior to service.
Have questions about your Labcorp bill?
For additional questions, or for more information about your bill, call the Labcorp patient billing office Monday through Friday between 8 a.m. and 5 p.m. ET at 800-845-6167.
FAQs
General information
Insurance
Online payments
Payment programs
General Information
What happens if I have an outstanding balance and need more testing?
We're committed to transparency and clarity regarding your balance status. When you visit a patient service center, we'll let you know if you have any outstanding balances during the check-in process. If you have an outstanding balance, we're here to work with you to resolve it. To continue to provide quality service, you may be asked to settle the balance in full or pay a minimum amount before we can proceed with your current service.
If you're unable to pay your balance, we offer flexible payment plan options to help. You can set up a payment plan:
- Through your MyLabcorp™ mobile app
- Online through your Labcorp Patient™ account
- In person at a Labcorp patient service center
- By calling our Patient Billing team at 800-845-6167, available Monday through Friday, 8:00 a.m. to 5:00 p.m. ET
Our Patient Billing team is here to assist you with any questions or concerns about your bill or payment plans.
How can I make a payment?
We accept all major credit cards, as well as HSA cards; additionally, our online payment options include PayPal, Google Pay, and Apple Pay.
We offer several convenient ways to pay your bill:
- Through your MyLabcorp™ mobile app (available in the Apple App Store and the Google Play Store)
- Online in your Labcorp Patient™ portal or using guest bill pay
- Over the phone anytime by calling us at 800-845-6167
- Via the QR code on your Labcorp bill
- By mail to P.O. Box 2240, Burlington, NC 27216-2240. Please attach the stub from your bill and include your 8-digit invoice number on the check or money order (please don’t send cash). View an example
- In person using the kiosks in any of our Labcorp patient service centers
Need more time? Contact us at 800-845-6167 Monday through Friday, 8:00 a.m. to 5:00 p.m. ET for information about payment plans.
What should I do if there’s an issue with my insurance claim or Labcorp bill?
If you're experiencing issues with your insurance claim or Labcorp bill, here's a step-by-step guide to resolving common problems:
- Review your Explanation of Benefits (EOB): If your insurance company didn't pay a claim, start by reviewing your EOB to understand what was covered and what wasn't. If you have questions, contact your insurance provider directly
- Check claim processing time: Insurance companies typically take 4-6 weeks to process claims, though times can vary depending on insurer
- Resolve bill discrepancies: If your Labcorp bill doesn't match your EOB, send us a copy of your EOB via fax (866-227-2939) or mail (P.O. Box 2240, Burlington, NC 27216-2240), and we'll review it for accuracy. Be sure to include your Labcorp invoice number to help us research the issue as quickly as possible
We're committed to making sure your bill is accurate and providing you with a clear understanding of the charges. If you need further assistance, don't hesitate to reach out to our Patient Billing team at 800-845-6167, available Monday through Friday, 8:00 a.m. to 5:00 p.m. ET.
Where can I find a list of insurance companies that Labcorp works with to file claims?
We're here to help make the claims process as smooth as possible for you. Here's what you need to know:
- Labcorp directly files claims to Medicare, Medicaid, and many other insurance companies and managed care plans
- To make certain your claims are processed correctly, please verify your insurance information and confirm Labcorp is an in-network provider for your plan. This step can help you understand your coverage better. Even if Labcorp isn’t an in-network provider, we will still file a claim on your behalf
- You can find a list of insurance companies Labcorp works with on our Insurance List page. Just select your state to view the relevant information
- Please allow 4-6 weeks for your insurance company to process a claim. Processing times can vary, but we're here to support you every step of the way
What if I don’t have insurance or my plan doesn’t cover lab testing?
We’re here to help. If you’re uninsured or your health plan doesn’t cover lab testing, Labcorp offers options to make testing more affordable and transparent:
- LabAccess Partnership (LAP) Program
- Present your test request paperwork at a Labcorp patient service center
- Pay the discounted rate in full at the time of service
- Make sure to resolve any outstanding lab charges to maintain eligibility
- Good Faith Estimate (GFE)
If you’re uninsured or self-pay, you have the right to receive a Good Faith Estimate of expected charges before your appointment. This estimate helps you understand the anticipated cost of your lab services and is provided in compliance with the No Surprises Act. If you have an open order, you can find a GFE online using the Labcorp Patient™ account. You can also request a GFE when scheduling your appointment or by contacting Labcorp’s Clinical Contact Center at 800-762-4344, Monday through Friday, 8:00 a.m. to 5:00 p.m. ET
Online Payments
Why does my account still show a balance after I’ve made a payment?
It takes 24-48 hours for your payment to be processed and your balance to update. If you don't see the update 48 hours after making a payment, our Patient Billing team is here to help. You can reach them at 800-845-6167 Monday through Friday, 8:00 a.m. to 5:00 p.m. ET.
Why did I get an "Invoice Not Found" error?
Double check that you've correctly entered the 8-digit invoice number on the bill you received from Labcorp in the payment portal. The Zip code and date of birth must also match the invoice details. If the issue persists, our Patient Billing team is here to help. You can reach them at 800-845-6167 Monday through Friday, 8:00 a.m. to 5:00 p.m. ET.